Dreamspin Fibres
MasterCard Visa

Orders & Payments

Placing an order

When placing an order, please supply us with the following information:

  • Your name and full mailing address
  • A phone number or email address in case we have any questions about your order.
  • Note: USA customers must provide us with a phone number for inclusion on the USA customs documents.
  • Method of payment: Visa, MasterCard, or cheque.

 

For each item on your order, please specify:

  • The product code and description (eg: M19D, Superfine merino top)
  • The optional colour code or feature code (eg: 659, Aqua Blue)
  • The quantity required (eg: 500g)

 

In-store & trade show purchases

  • We accept both Visa and MasterCard
  • Credit card purchases are charged to your account in Canadian Dollars.
  • You may also pay with cash, or by cheque made payable to Dreamspin Fibres.
  • We accept payment in both Canadian and US funds.

 

Email/Phone/Mail purchases by credit card

  • We accept both Visa and MasterCard
  • Credit card purchases are charged to your account in Canadian Dollars.
  • You may place your order by mail, email, phone, or via our contact page.
  • If ordering by phone or mail, you should include your credit card information, including the security code from the back of the card.
  • For your own protection, do not send credit card information to us via email or via our contact page. In these times of spyware and identity theft, it's important that you don't risk having your credit card information intercepted on the internet.
  • However, if you wish to send your credit card information by email, send it in three separate emails as follows:
    1. first half of the card number
    2. second half of the card number
    3. the card expiry date and the security code from the back of the card
  • For your convenience, we can retain your credit card information on file in secure storage. If you would like us to do this, please let us know.
  • Rest assured that your privacy and information will be protected. No credit card information is stored in our computer files.

 

Email/Phone/Mail purchases by cheque

  • You may place your order by mail, email, phone, or via our contact page.
  • If you are pre-paying, we will quote you the total cost prior to processing your order.
  • Do not send cash through the mail.

 

New Canadian & US customers

  • Please pay by cheque made payable to Dreamspin Fibres.
  • We accept payment in both Canadian and US funds.
  • Orders must be pre-paid.
  • Your order will be shipped when the payment has cleared the bank.

 

Established Canadian & US customers

  • Please pay by cheque made payable to Dreamspin Fibres.
  • We accept payment in both Canadian and US funds.
  • Payment is due when you receive the merchandise.
  • You may also pre-pay your order.

 

Customers outside Canada and the USA

  • Payment may only be made by credit card.

 

Prices & Currencies

  • All prices are in Canadian Dollars and are subject to shipping and taxes.
  • Prices and product availability are subject to change without notice.

 

Shipping: Canada

  • All orders are shipped via Expedited parcel post.
  • Free shipping on orders of $100 or more.
  • We will charge shipping if you request a shipping mode different from the above. For example, if you ask us to ship by courier or by a priority service.
  • Orders are subject to GST or HST on the cost of goods and services.

 

Shipping: Continental USA

  • Note: USA customs regulations require that we include your phone number on the customs documents. Please provide us with your phone number when placing an order.
  • All orders are shipped via Expedited parcel post (USPS Priority service).
  • Free shipping on orders of $100 or more.
  • We will charge shipping if you request a shipping mode different from the above. For example, if you ask us to ship by courier or by a priority service.
  • You are responsible for paying all customs duties and other applicable taxes.
  • No Canadian sales taxes are charged.

 

Shipping: outside Canada & Continental USA

  • All orders are shipped via Express parcel post. However, we can ship your order by courier or by a priority service if you require faster delivery.
  • Customers outside Canada and the continental USA will always be charged for shipping.
  • You are responsible for paying all customs duties and other applicable taxes.
  • No Canadian sales taxes are charged.

 

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